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Can I Return My Purchase?
DonnysWesternStore.com will gladly accept your returns for exchange or credit within 30 days of purchase. We do not refund shipping costs on purchases. Merchandise must be in new condition (attached tags, packaging intact, unworn, unwashed.)

Boots may be exchanged or returned only if the soles are unscratched and the boots are in new condition. When trying on boots, be sure to walk only in carpeted areas until you are sure that your boots fit correctly. Boots must be returned in their original boot box.

Returning to DonnysWesternStore.com
You must request a Return Authorization Number (RA#) before returning any merchandise to DonnysWesternStore.com. To request your Return Authorization, please call us at 704-279-2229 or Toll Free 888-448-2668

How To Ship Your Return or Exchange
DonnysWesternStore.com strongly recommends that all return shipments be made by UPS so that you can take advantage of their shipment tracking system. DonnysWesternStore.com is not responsible for any return shipping charges.

You must have a Return Authorization Number (RA#) before you can make a return. Be sure to clearly write the Return Authorization Number on the label below our address outside of your package. Please include a copy of your packing slip, email order confirmation, or a printed copy of your order inside the package. We will not accept any return packages sent C.O.D. Ship your return to:

Donny's Western Store, Inc.
Returns Department
12725 US Hwy 52
Gold Hill, NC 28071
RA# write your Return Authorization Number Here

If you are to receive credit on your credit card, allow one to two billing cycles for the credit to appear on your statement. If your returned item was purchased with a Gift Card, we will issue another Gift Card for the amount of the credit due on completion of the return. If there is an additional amount owed, your credit card will be charged for any replacement merchandise when shipped.

Returning to our Store
If Donny's Western Store, Inc. is located near you, you may return your online purchase to the store for exchange or refund. You must take a printed copy of your order to the store along with your merchandise.